Certificate IV in Cleaning Management CPP41011

Course Description:

This qualification is for individuals working in the cleaning industry who already have a sound knowledge and well developed skills in a range of cleaning tasks. This person is usually responsible for planning cleaning activities, managing staff, overseeing work, providing quotations, providing customer support and liaising with customers. This person will also have operated in a range of general domestic and commercial cleaning environments like offices, hospitals, aged care facilities, shopping malls etc.

This cleaner is able to work alone and unsupervised and usually has responsibility for selecting the method of cleaning to be used and ensuring safe work practices at work sites.

Course Objectives:

On completion of the course participants will be able to:

  • Organise and monitor cleaning operations
  • Control the supply of resources to the work site
  • Provide quotation for cleaning services
  • Facilitate effective client and workplace relationships
  • Manage risk
  • Recruit, select and induct staff
  • Analyse and present research information
  • Organise meetings and manage projects

Cleaning Job Roles / Occupations:

This certificate course provides the employability skills to
create a career in Business and be employed as a:

  • Commercial Cleaner Manager
  • Cleaning Franchise Manager
  • Cleaning Operations Manager
  • Supervisor Cleaner


Visit our private eLearning campus – HR training college

Several methods of assessment are used in this course:

  • Multiple Choice
  • Written Assessment – short answer
  • Project – Case Study, Scenario
  • Observation Assessment
  • Video to demonstrate practical skills

This cleaning course is offered:

  • face-to-face in a classroom setting, small group OR
    one-on-one for individuals
  • ONLINE with a Mentor who you can contact for help
    and direction

ENROL NOW and train with us:

We are flexible in our training delivery and you can apply for:

  • Recognition of Prior Learning – RPL

for life experiences & training you have already undertaken

Cleaning Units offered by HR training:

This qualification requires the completion of thirteen (13) units in total:

  • 8 Core Units
  • 5 Elective Units

8 CORE units
CPPCLO4022A Organise and monitor cleaning operations
CPPCLO4024A Control the supply of resources to the work site
CPPCLO4025A Provide quotation for cleaning services
CPPCMN4007A Manage workplace safety arrangements
CPPCMN4004B Facilitate effective client relationships
CPPCMN4006A Facilitate effective workplace relationships
BSBRSK501A Manage Risk
BSBHRM402A Recruit, select and induct staff


Choose up to five (5) units from the list below OR choose any 5 units from the BSB07 Business Services Training Package at certificate level IV that are not equivalent to the core units.

You may include up to two (2) units with appropriate contextualisation from any other currently endorsed Training Packages from Certificate IV or Diploma qualifications

BSBMGT403A Implement continuous improvement
BSBCMM401A Make a Presentation
BSBADM405B Organise meetings
BSBWOR404A Develop Work Priorities
BSBRES401A Analyse and present research information
BSBMGT401A Show Leadership in the Workplace
ELECTIVE Units from other currently endorsed Training Packages

Two (2) elective units may be selected with appropriate contextualisation from other currently endorsed Training Packages from Certificate level IV or Diploma qualifications.

One unit can be chosen at Certificate level III from the CPP07 Property Services Training Package Units

there are many units you can choose from,
some examples are listed below:
BSBPMG522A Undertake Project work
BSBMGT515A Manage Operational Plan

Discuss your choice of units and any specific training needs with our course coordinator who will help you achieve your goals.

Contact Us to discuss your training needs