Certificate IV in Cleaning Management CPP40416

Course Description:

This qualification is for individuals working in the cleaning industry who already have a sound knowledge and well developed skills in a range of cleaning tasks. This person is usually responsible for planning cleaning activities, managing staff, overseeing work, providing quotations, providing customer support and liaising with customers. This person will also have operated in a range of general domestic and commercial cleaning environments like offices, hospitals, aged care facilities, shopping malls etc.

This cleaner is able to work alone and unsupervised and usually has responsibility for selecting the method of cleaning to be used and ensuring safe work practices at work sites.

Course Objectives:

On completion of the course participants will be able to:

  • Organise and monitor cleaning operations
  • Control the supply of resources to the work site
  • Provide quotation for cleaning services
  • Facilitate effective client and workplace relationships
  • Manage risk
  • Recruit, select and induct staff
  • Analyse and present research information
  • Organise meetings and manage projects

Cleaning Job Roles / Occupations:

This certificate course provides the employability skills to
create a career in Business and be employed as a:

  • Commercial Cleaner Manager
  • Cleaning Franchise Manager
  • Cleaning Operations Manager
  • Supervisor Cleaner


Visit our private eLearning campus – HR training college

Several methods of assessment are used in this course:

  • Multiple Choice
  • Written Assessment – short answer
  • Project – Case Study, Scenario
  • Observation Assessment
  • Video to demonstrate practical skills

This cleaning course is offered:

  • face-to-face in a classroom setting, small group OR
    one-on-one for individuals
  • ONLINE with a Mentor who you can contact for help
    and direction

ENROL NOW and train with us:

We are flexible in our training delivery and you can apply for:

  • Recognition of Prior Learning – RPL

for life experiences & training you have already undertaken

Cleaning Units offered by HR training:

This qualification requires the completion of fourteen (14) units in total:

  • 7 Core Units
  • 7 Elective Units

7 CORE units
CPPCLO4001 Induct cleaning staff
CPPCLO4022 Schedule and monitor cleaning tasks
CPPCLO4024A Manage the supply of cleaning stores to the work site
CPPCMN4003 Establish, develop and monitor teams
CPPCMN4004 Develop and manage client relations
CPPCMN4007 Manage workplace safety arrangements
CPPCMN4006A Facilitate effective workplace relationships
BSBRSK501 Manage risk


Choose up to seven (7) units from the list below OR
Choose up to 3 units from the BSB15 Business Services Training Package below OR
Choose up to 3 units from other currently endorsed Training Packages
from Certificate level IV or Diploma qualifications.

CPPCLO3005 Confirm and apply privacy and security requirements for cleaning work
CPPCLO4002 Develop, implement and monitor new cleaning techniques
CPPCLO4003 Manage cleaning equipment maintenance and supply
CPPCLO4025 Provide quotation for cleaning services
CPPCMN4001 Develop workplace policies and procedures for sustainability
CPPCMN4002 Implement and monitor environmentally sustainable work practices
HLTINF003 Implement and monitor infection prevention and control policies and procedures
ELECTIVE units from the Business Services Training Package

Up to three 3 units may be selected from the Business Services Training Package at certificate level IV that are not equivalent to the core units.

BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBINN301 Promote innovation in a team environment
BSBRES401 Analyse and present research information
BSBMKG413 Promote Products and services
BSBCMM401 Make a presentation
BSBADM405 Organise meetings
ELECTIVE Units from other currently endorsed Training Packages

Up to three (3) units may be selected with appropriate contextualisation from other currently endorsed Training Packages from Certificate level IV or Diploma qualifications.

Units chosen must ensure the integrity of the AQF and contribute to a valid, industry-supported vocational outcome – ask us for details.

BSBMKG413 Promote Products and services
TAEDEL401A Plan, organise and deliver group-based learning
TAEDEL402A Plan, organise and facilitate learning in the workplace
BSBPMG522 Undertake Project work
BSBMGT515 Manage Operational Plan

Discuss your choice of units and any specific training needs with our course coordinator who will help you achieve your goals.

Contact Us to discuss your training needs