Certificate II in Business BSB20120

Course Description:

This qualification is for individuals who perform a range of mainly routine tasks in an office using basic and fundamental knowledge of operations and who work under direct supervision.

ENROL NOW and train with us:

We are flexible in our training delivery and you can apply for:

Course Objectives:

On completion of the course participants will be able to:

  • Contribute to health and safety of self and others
  • Deliver a service to costumers
  • Communicate in the workplace & work effectively with others
  • Work effectively in a business environment
  • Use spreadsheets and communicate electronically
  • Participate in environmentally sustainable work practices
  • Use business technology & organise workplace information

Business Job Roles / Occupations:

This certificate course provides the employability skills to create a career in Business and be employed as a:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist


Visit our private eLearning campus – HR training college

Several methods of assessment are used in this course:

  • Multiple Choice
  • Written Assessment – short answer
  • Project – Case Study, Scenario
  • Observation Assessment
  • Video to demonstrate practical skills

This business course is offered:

  • face-to-face in a classroom setting, small group OR
    one-on-one for individuals
  • ONLINE with a Mentor who you can contact for help
    and direction

5 Core Unit Select()
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others

Elective Units - Group A (Self - Management)
You must choose a minimum one (1) unit, up to maximum three (3) units from the list below
BSBCRT201 Develop and apply thinking and problem solving skills
BSBPEF201 Support personal wellbeing in the workplace
BSBPEF302 Develop self-awareness
Elective Units - Group B (Technology)
You must choose a minimum one (1) unit, up to maximum three (3) units from the list below
BSBDAT201 Collect and record data
BSBFIN301 Process financial transactions
BSBOPS306 Record stakeholder interactions
BSBTEC102 Operate digital services
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTEC203 Research using the internet
Elective Units - Group B (Technology)
You must choose a minimum one (1) unit, up to maximum three (3) units from the list below
BSBOPS202 Engage with customer
BSBOPS203 Deliver a service to customers
BSBPEF101 Plan and prepare for work readiness
BSBTWK201 Work affectively with other
SIRXCEG002 Assist with customer difficulties
SIRXCEG001 Advise on products and services
OTHER ELECTIVE Units from other currently endorsed Training Packages
If Elective Units not listed above, up to three (3) elective units at certificate level I, II and III may be selected with appropriate contextualisation from other currently endorsed Training Packages. The units chosen must ensure the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome - ask us for details
HLTINFCOV001 Infection prevention and control policies & procedures

Discuss your choice of units and any specific training needs with our course coordinator who will help you achieve your goals.